Privacy Policy

1. Introduction

Welcome to Vafo ("we," "our," or "us"), operated by Nexus Digital Media Inc. We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, share, and protect your information when you use our matchmaking application and related services.

By using our app, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

Account Information:

• Phone number or Telegram account details (for login)
• Profile information (name, age, gender, location, interests, preferences)
• Photos, videos, and personal descriptions
• Relationship preferences and criteria
• Communication preferences

Location Information:

• Current location data to display on your profile and for matching purposes
• Location preferences for finding matches

Communication Data:

• Messages you send and receive through our chat feature
• Reports or feedback you submit

2.2 Information We Collect Automatically

Usage Information:

• How you interact with our app and services
• Features you use and time spent on the app
• Your matching activity and preferences

Device Information:

• Device type, operating system, and version
• IP address and general location information
• App version and settings

Technical Data:

• Log files and error reports
• Performance and analytics data

3. How We Use Your Information

We use your information to:

3.1 Provide Our Services

• Create and maintain your account
• Enable profile creation and customization
• Facilitate matching with compatible users
• Enable real-time chat functionality
• Provide customer support

3.2 Improve Our Services

• Analyze usage patterns to enhance user experience
• Develop new features and functionality
• Conduct research and analytics
• Troubleshoot technical issues

3.3 Safety and Security

• Verify user identity and prevent fraud
• Detect and prevent inappropriate behavior
• Enforce our Terms of Service
• Protect users from harassment or abuse

3.4 Communications

• Send service-related notifications
• Provide customer support responses
• Share important updates about our services

4. How We Share Your Information

4.1 With Other Users

• Profile information you choose to make visible
• Messages you send through our chat feature
• Your online status and activity (if enabled)

4.2 With Service Providers

We may share information with trusted third-party service providers who help us operate our app, including:

• Cloud hosting and storage services
• Analytics services (such as Google Analytics)
• Performance monitoring and debugging tools (such as Datadog and Sentry)
• Customer support platforms
• Payment processing (if applicable)
• Future advertising networks (with your consent where required)

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Ensure user safety
• Respond to government requests

4.4 Business Transfers

In case of merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure data transmission protocols
• Regular security assessments
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal data based on the following legal grounds:

• Contract performance: To provide our matchmaking services as outlined in our Terms of Service
• Legitimate interests: To improve our services, ensure security, and prevent fraud
• Consent: For marketing communications, location tracking, and analytics (where required)
• Legal obligations: To comply with applicable laws and regulations

7. Your Rights and Choices

7.1 Account Management

• Access and update your profile information
• Control your privacy settings
• Manage communication preferences
• Delete your account

7.2 Data Rights

For all users:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Object to processing of your data
• Data portability

Additional rights for EU users under GDPR:

• Right to withdraw consent: You may withdraw consent at any time for processing based on consent
• Right to restrict processing: You may request limitation of how we process your data
• Right to object: You may object to processing based on legitimate interests
• Right to complain: You may lodge a complaint with your local data protection authority

To exercise these rights, contact us using the details in Section 13.

7.3 Communication Preferences

You can control:

• Push notifications
• Email communications
• Marketing messages
• Match notifications

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except for information we are required to retain by law or for legitimate business purposes such as fraud prevention.

9. International Data Transfers

Our services may involve transferring your information to countries outside of your residence, including the United States where our servers are located.

For EU users: We ensure adequate protection for your data through:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions where available
• Additional safeguards as required by GDPR

We ensure appropriate safeguards are in place to protect your information during these transfers, in compliance with applicable data protection laws.

10. Age Requirements and Children's Privacy

Our services are intended for users who are at least 18 years old. We do not knowingly collect personal information from users under 18. Our app includes age verification mechanisms to prevent underage users from creating profiles.

If we learn that we have collected information from a user under 18, we will delete that information promptly. If you believe we may have collected information from an underage user, please contact us immediately.

11. Third-Party Links and Services

Our app may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to read their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending you a notification
• Email notification (if applicable)

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@vafo.app
• Address: Nexus Digital Media Inc, Pittsburgh, PA, USA

For users in Uzbekistan, you may also contact us in Uzbek, Russian, or English.